Returns & Exchanges. The Gorgeous Way.

For all returns/exchanges, please user our self-serve Return Portal here.

Starting November 17th, we’re extending our return policy for the holiday season!

 

All purchases made online or in-store from November 17th - December 31st will be eligible for our extended return window, beyond our standard window. All usual product condition requirements still apply, we simply want to give you a little extra peace of mind in case of gift hesitations or sizing surprises this holiday season!

 

At LIKELIHOOD, everything we do is intentional. We care especially about what you take home. We want you to love it: that’s the standard. That’s why we’ve shifted our return policy to reflect the way we operate: thoughtfully, intentionally, and, most of all, with a long-term relationship in mind.

Store Credit Only

As of October 1, 2025, all eligible returns will be refunded as store credit only. This credit never expires and can be used on anything we offer, online or in-store. It’s our way of saying: we still want to get it right for you.

Return Windows (from 7 days to 21 days)

• In-store purchases: Return within 21 calendar days of purchase.
• Online purchases: Must be postmarked within 21 calendar days of delivery.
• All returns must be submitted through our Return Portal.

What Qualifies as a Return?

To be eligible for return, items must meet the following standards:
• In perfect, unworn condition
• Free of any signs of wear, damage, or alteration
• With all original tags, laces, bags, and packaging fully intact
• In the original shoe box or product box, untouched. Please do not use the shoebox as your shipping box. Please respect the goods and package in a legitimate brown cardboard box made for shipping purposes. 
• Able to be resold in the same condition it was received

We inspect every return closely. If an item doesn't meet these standards, we will need to send it back to you because we aren't able to sell soiled or used good. No hard feelings.

Final Sale Items

The following are not eligible for return or exchange:
• Discounted products (sale or promo codes)
• Special sneaker “launches” (Nike, Jordan,, and select collabs)
• Accessories (bags, fragrances, hats, socks, jewelry, etc.)
• Bulk orders of 3+ of the same item

A Few Housekeeping Notes

• Use a shipping box (not the product’s original box) for all mailed returns
• Unauthorized or improperly packaged returns will be sent back
• Return shipping costs are your responsibility unless we made a mistake
• Please include your name and order number in the return package

Why Store Credit?

Because we believe in long-term relationships, not one-time transactions. Store credit keeps the conversation going. Changing your mind isn’t a failure. It’s a refinement, so let’s work together to get you to the Gorgeous place you deserve.

We will exchange items pending availability within 21 days of purchase in store and  online orders. If there is no replacement available, the return is eligible for a store merchandise credit in the amount of the item(s) minus the original shipping fees. There is no expiration date for store credit. Please allow 1-2 business days for a response. If you have not heard back after that, please contact us again. We kindly ask that you don’t contact us repeatedly or use multiple modes of communication methods as this may slow down our response time.

All returns must be in their original, unused, unaltered, unwashed condition, and have all original tags and packaging. For mailed returns, please include your first and last name along with your order number inside the package. We recommend clearly labeling and documenting tracking information on all return packages and placing the items in a brown shipping box. Please include your full name and order number inside the package. Items returned using the shoe box as a shipping box will be denied. Any returns that arrive at our store without prior communication will be denied, sent back to the sender and not processed.

LIKELIHOOD does not cover shipping fees for returns, unless due to an order error.

LIKELIHOOD does not refund or reimburse the original cost of shipping the item. Shipping is a fee we incur from the carrier once the goods are shipped. Carriers do not refund shipping orders on return items, unfortunately, so we cannot return that expense. 

SALE ITEMS are final sale. Purchases made on sale products at any discount are not eligible for return or exchange.

SPECIAL RELEASE LAUNCH PRODUCTS are final sale and cannot be returned or canceled. Launch products include, but are not limited to, Adidas Yeezy, Jordan, Nike, and special collaborations.

Orders over $500.00: Customers may be required to ship with signature required at the purchasers expense to ensure delivery of goods. 

Accessories including, but not limited to, bags, fragrances, sunglasses, hardware, hats, jewelry, magazines, socks, and wallets, are final sale and not eligible for returns.

*NOTE: We will not accept returns in quantities of three (3) or more orders of the same item.

We do not accept any returns, offer refunds, or exchanges on purchases after 21 days of purchase date for in-store purchases and 1for online purchases.

Returns for Online Purchases: All online returns for store credit or exchanges must go through our return portal. Returns for purchases made on LIKELIHOOD.us must be requested or postmarked within 21 days of purchase date.

LIKELIHOOD reserves the right to reject returns which do not comply with our return policy.

LIKELIHOOD reserves the right to reject returns which meet our behavioral criteria for identifying bots/automatic purchasing. Returns that do not respect our policy may be sent back to the original shipping address at our discretion.

LIKELIHOOD reserves the right to price hype sneakers in store at fair market value above manufacturer suggested retail price. 

Cancellations: To cancel an order, email us at customercare@likelihood.us. To cover merchant fees, orders are subject to a cancellation fee of 10% of the order total that will be deducted from your refund.

Shipping Information:

For all returns/exchanges, please user our self-serve Return Portal here.

Tracking:

Once your order is processed through the shipping carrier, an email will be sent to you with a custom tracking number. Then, once an order has been shipped, you will receive a confirmation email with shipping details and the tracking information.

We use FedEx, UPS, and DHL to fulfill orders. For online purchases, the cost of shipping will be calculated during checkout. Although shipping rates can fluctuate, we work hard with our shipping partners to provide you with the best rates possible. 

If you place an online order, then decide to switch to in-store pick up, please contact customercare@likelihood.us as soon as possible. We will then refund your shipping fees. The switch to in-store pick up is NOT complete until you receive notification from LIKELIHOOD via email. Otherwise assume that the order is still being shipped unless you receive an email from our customercare email address verifying the switch. 

We are not allowed to ship certain products outside of the United States, such as, but not limited too, Adidas, Converse, Jordan, New Balance, ASICS and Nike. Orders that are unable to be fulfilled will be canceled.

Duties & Taxes:

The customer is responsible for all customs fees, VAT, duties charges, and / or brokerage fees incurred on shipments outside of the US. If duties and taxes are not included under the price of the item at checkout, your order will be shipped DDU (Delivered Duty Unpaid) and may incur duties, fees and import taxes upon delivery. This charge is ultimately determined by your local customs authority, and payment of these is necessary to release your order from customs. For more information, please consult your local customs office.

Lost or Damaged Shipments:

We regret that packages sometimes get lost, stolen, or damaged in transit. We will work with you to provide the information you need to help recover your lost or stolen package. Please contact us and the proper carrier for more information regarding missing or damaged packages. If you believe the package is stolen, we strongly recommend filing a police report. This will increase your chances of receiving compensation for your lost goods.

While we strive to help you find solutions, LIKELIHOOD does not accept responsibility for lost or stolen packages.

In-Store Pickup:

In-Store Pickup is available free of charge. You may select this option upon checkout for customers who wish to retrieve their special goods from our Seattle store experience. You will receive an email confirmation when your order is ready for pickup. Some orders will not be ready until the next business day or later. 

Please note that photo ID is required when picking up orders in store.

*If an issue arises and someone else needs to pick up your order, please call ahead or email us at customercare@likelihood.us with their full name and the estimated pickup date. Your order number and their photo ID will be required at pick up.

 

Chargebacks. Lost or Stolen Packages

Before initiating a chargeback with your bank, please reach out to us. We’re happy to assist by filing carrier claims on your behalf and working with you toward a resolution. We understand how stressful a lost or stolen package can be, and we’re committed to finding a solution together before involving the bank.

If something goes wrong with your delivery, we’re here to help. While outcomes can vary depending on the carrier’s investigation, we’ll always take the time to look into the situation with you and explore solutions that feel fair for both sides. Our goal is to support you through the process and do everything we reasonably can to make things right.

If you do decide to open a chargeback, then we respect that and will submit a response.