Do you accept cash?

No, we only accept card payments.

Do you buy shoes?

No we do not. We only purchase inventory directly from our vendor partners. We are not a reseller.

How do raffles work?

Raffles are posted on our Instagram 1-3 days before the launch date. Winners are then randomly selected from the raffle pool and notified via email. Invoices are created and sent out at 7 A.M. the morning of the launch (unless the IG caption and Drops page indicates differently).

How are launch products announced?

Launch products are announced on our Instagram. We recommend turning on post notifications to stay updated on future drops. You can also find details on our Drops page.

What’s the time in between a launch product getting announced and the raffle going live?

Launches are announced 1-3 days before a raffle goes live.

How do I enter a raffle?

Raffles can be entered through the connecting link on our Instagram stories or directly through our site on the Drops page.

How do I know if I win a raffle?

Raffle winners are contacted via email once they’ve been randomly selected from the raffle pool. Be sure to check your spam folder because sometimes our email will end up there even if you’ve won a raffle in the past.

When does an invoice get sent to raffle winners?

Invoices are created and emailed to winners at 7 A.M. the morning of the launch or at the specified launch time. The launch time is set by our vendor partners.

When does an invoice for a launch product need to be paid by?

Invoices for launch products must be paid day of by 1 P.M. If this changes for any reason, it will be included in an email and you will be notified in advance.

Do losers get notified?

No, only raffle winners are notified.

Why isn’t my promo code working?

The most common reason a promo code wouldn’t work at checkout is because the product isn’t eligible for a discount.

Here are brands we carry that are not eligible for discounts: 86 West, Acronym, Agaric Fly, Bao Bao, CDG Black, CDG Play, CDG Parfum, CDG Wallet, Cremate London, General Admission (home goods), Homme Plisse by Issey Miyake, Jason Markk, LivAble Studios, Maison Louis Marie, Maison Mihara Yasuhiro, Salt & Stone, Samuel Zelig, Saskia Diez, Stussy, Superplastic, Taschen, and Tom Wood.

If your cart does not include any products from these brands and your code still isn’t working, please contact our customer care team at customercare@likelihood.us with the code and the item(s) you are trying to purchase for further assistance.

Can I change from shipping to in-store pickup?

Once an order is placed, we are unfortunately unable to make any changes.

If you are selecting an express checkout option such as Shop Pay, Apple Pay, etc., make sure to manually reselect the in-store pick up option before submitting your order. To do this, please hit the “back to information button” and on the new screen you will see “In-store Pick up” under shipping options.

You’ve changed my order from shipping to in-store pickup before, can you make an exception?

There are instances when exceptions and accommodations can be made but with a growing business and growing team, we have decided to now fulfill pickup orders and shipments from different locations. In most cases, an order placed with shipping will be processed at our distribution center and will no longer be handled by our store team.

If we are unable to make an exception, which will most likely be the case, we ask that you remain respectful as we will not be making any accommodations for people who treat our employees with hostility.

Do you carry everything on your site in-store?

Our most current rotation of inventory is kept in store and any additional inventory is kept off site at our distribution center. If there is an item you would like to see in person before purchasing, please call us ahead of time so we can confirm its location and bring it in-store. This will be done within 24-48 hours.

Please keep in mind that if you make a request on the spot in the store for a product that is at the distribution center, our in-store team may decline and you may need to come back later or the next day to get that item.

If you are certain you want to purchase the item, our store team will send you an invoice for the item(s). You will be able to check out directly from your phone and select the shipping option that works best for you.

Can I bring a return in store if I bought it online?

Online orders can be brought in store for a return as long as it is within the return window and is in accordance with our return policy.

What is your return policy?

If you are mailing a return or exchange, please go to our return portal to start the process. You will be responsible for your own shipping label. To return or exchange an item, it must be eligible for a return, in its original, unused, unaltered, unwashed condition, and have all original tags and packaging. Items returned using the shoe box as a shipping box will be denied.

We do not accept returns on the following: products with a launch date, accessories such as jewelry, candles, hats, wallets and sunglasses, and any item purchased on sale or at a discount. These items may NOT be returned for any reason. All returns and exchanges must go through our return portal. Please contact our customer care team at customercare@likelihood.us with any other inquiries.

What is your refund policy?

In-store purchases from LIKELIHOOD are eligible for a refund if returned to the store within 7 days of purchase. In-store purchases that are returned by mail must be shipped within seven business days of the purchase date. Online orders purchased from LIKELIHOOD that are returned by mail must be shipped back within seven business days of the delivery date.

We do not offer refunds on the following: products with a launch date, accessories such as jewelry, candles, hats, wallets and sunglasses, and any item purchased on sale or at a discount. These items may NOT be refunded for any reason. Click here to read our full policy.

What do I do if I want to cancel an order?

To cancel an order, please email customercare@likelihood.us with your order number and reason for cancellation. Please note that cancellations are subject to a pre-tax 10% cancellation and restocking fee that will be deducted from your refund.

We are only able to cancel an order if it’s still in the processing window. Orders that have already been shipped will have to go through the return portal if it is eligible for return.

The cancellation fee will not be applied in the case of a return but shipping costs will not be refunded.